Shipping Policy – myUDAAN On-Demand Mobility Assistance

Who we are

Our website address is https://myudaanstore.com

myUDAAN ships its products to almost all parts of India. Orders placed will be shipped within 48* hrs. We ship on all days except Sunday and National Holidays.

Estimated Delivery Time

During Covid, lockdown delivery is subject to MHA and state government guidelines. For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However, items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas, the products will be shipped through the Indian Postal Service and may take 1-2 weeks depending on location.

The delivery date displayed while placing the order i.e. on the Product Details, Cart, Checkout, and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped.

Address change

You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order is shipped.

Tracking packages

We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

* Valid only for owned stock. Shipping time may increase for third-party shipments.

Confidentiality and Security

To protect against the loss, misuse, or modification of information myUDAAN has in place operational and technical features to ensure the security of your data. Operational features include but are not limited to data access controls, authorization processes, etc. Technical features involve aspects like network access security, data encryption, and audit trail, and password management. Our security practices and procedures limit access to personal information on a need-only basis. Further, our employees are bound by the Code of Conduct and Confidentiality Policies which obligate them to protect the

Confidentiality of personal information

We take adequate steps to ensure that our third parties adopt a reasonable level of security practices and procedures to ensure the security of personal information. We may retain your personal information for as long as required to provide you with services or if otherwise required under any law. When we dispose of your personal information, we use reasonable procedures to erase it or render it unreadable (for example, shredding documents and wiping electronic media).

myUDAAN does not sell, trade, or otherwise transfer your personally identifiable information to third parties. This does not include myUDAAN’s trusted third parties who assist us in conducting our business or servicing you. These trusted third parties are bound by confidentiality agreements with myUDAAN. We may also release, use or disclose your information when we believe such release of information is necessary to comply with any applicable law, regulation, legal process, or enforceable statutory requirement or protect our or others rights, property, or safety as required or permitted by law.

If you have any questions about the security of our site, you can write to us at cybersecurity@myudaan.org

Further, myUDAAN Web site/ App may contain links to other sites such as business affiliates and software providers. We are not responsible for the content or the privacy practices employed by other sites. We are not responsible for the protection and privacy of any information which you provide whilst visiting other sites and such other sites are not governed by this privacy statement. We advise you to read their privacy policies before providing your personal information to such sites.